Privacy Policy for UpNext

Effective Date: January 20th 2025

Last Updated: January 2025

[Psounds Limited] (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the UpNext mobile application (“App”) and related services. By using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

We may collect the following types of information from you:

1.1 Personal Information

  • Name and email address

  • Location data (used for filtering users but not shared with others)

  • Spotify data, including monthly listeners

1.2 Automatically Collected Information

  • Device information (e.g., device type, operating system, and version)

  • Usage data, including app activity and preferences (tracked through Firebase)

  • Real-time location data for filtering purposes

1.3 Communication Data

  • Messages sent via in-app chat (hosted by Sendbird) may be reviewed if needed to address disputes or app misuse.

1.4 Payment Data

  • Payment processing is handled entirely by Stripe. We do not store payment-related information.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Account Management: To create and manage your account, including enabling in-app account deletion.

  • Improving the App: To analyze app performance, including Firebase analytics, and improve user experience.

  • Location Features: To provide location-based filtering for discovering collaborators or services.

  • Communication: To send push notifications and email updates, including marketing communications (which you can opt out of).

  • Security and Compliance: To monitor for misuse of the platform and resolve disputes.

3. Sharing Your Information

We do not share your personal data with third parties for marketing purposes. However, we may share data in the following cases:

  • Third-Party Integrations:

    • With Sendbird for in-app messaging.

    • With Stripe for payment processing.

    • With Spotify to collect and display your monthly listeners.

  • Legal Requirements: We may disclose your information if required by law or to enforce our Terms and Conditions.

4. User Rights

You have the following rights concerning your data:

  • Account Deletion: You can delete your account directly within the App. Once deleted, your account data may no longer be recoverable.

  • Access and Download: Currently, there is no option to download your data.

5. Cookies and Tracking

We do not use cookies. However:

  • We collect real-time location data for filtering users by location. This information is not visible to other users.

  • We use Firebase to track app performance and usage analytics.

6. Data Security

We are committed to protecting your data. Our security measures include:

  • Data hosted on Amazon Web Services (AWS) in the EU.

  • Password hashing and secure authentication processes.

  • Secure data transmission via encryption.

Regular security audits are currently not in place but may be implemented in the future.

7. Data Retention

  • User data will be retained for as long as necessary to provide the App’s services.

  • We are currently determining the exact retention period for deleted accounts or inactive users.

8. Children’s Privacy

The App is restricted to users aged 13 and older, with a minimum age of 16 to create an account. We do not verify user ages but rely on users’ confirmation of eligibility.

9. International Data Transfers

Your data is stored and processed on servers hosted by Amazon Web Services (AWS) in the EU. By using the App, you consent to the transfer of your data to the EU, even if you are located outside this region.

10. Advertising and Promotions

The App does not display ads, sponsor content, or collect user data for advertising purposes.

11. Contact Information

For questions or concerns about this Privacy Policy, or to make a privacy-related request, please contact us at:

Email: Support@upnextapp.co

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App, and continued use of the App after changes constitutes acceptance of the updated Policy.

By using UpNext, you agree to this Privacy Policy. Thank you for trusting us with your information.